Terms & Conditions

These Terms & Conditions govern your use of the Saigone website and the purchase of products from us.

By accessing this website or placing an order, you agree to these Terms.

Saigone operates from Australia and curates fashion from designers across Vietnam and Southeast Asia.

If you do not agree to these Terms, please do not use this website.
Saigone is an online retail platform offering curated fashion and accessories.

We work closely with independent designers and selected brands. Products are offered in limited runs and may not be restocked.
By placing an order, you confirm that:

You are at least 18 years old; or

You are using the website under supervision of a parent or guardian.
We aim to ensure all product descriptions, images, sizing details, and pricing are accurate.

However:

Colours may vary slightly due to screen differences.

Fit notes are guidance only.

Minor variations may occur in handcrafted or small-batch items.

We reserve the right to update product information at any time.
All prices are listed in Australian Dollars (AUD).

We reserve the right to change pricing without notice.

Payment must be made in full at the time of purchase.

We accept payment methods shown at checkout.

Orders will not be processed until payment has been successfully received.
After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of the order.

We reserve the right to:

Cancel orders due to stock errors

Refuse suspicious or fraudulent transactions

Cancel orders where pricing errors have occurred

If we cancel your order, a full refund will be issued.
Shipping timelines are estimates only.
Delivery timeframes may vary depending on:
Location
Carrier delays
Customs processing (if applicable)
Saigone is not responsible for delays outside our control.
Risk passes to you once the item is delivered to the shipping address provided.
Returns are governed by Australian Consumer Law.

You are entitled to a replacement or refund if a product:

Is faulty

Is significantly different from its description

Does not perform as reasonably expected

For change-of-mind returns:

Items must be unworn, unwashed, and in original condition

Return requests must be made within [insert timeframe, e.g., 14 days]

Return shipping costs are the responsibility of the customer

Limited or drop items may not be eligible for exchange if stock is unavailable.

Full return instructions are outlined in our Returns Policy.
Some products may be released in limited quantities or pre-order formats.

For pre-orders:

Estimated delivery timelines will be stated clearly

Delays may occur due to production or shipping factors

Limited-run products may not be restocked.
All content on this website — including text, imagery, branding, design, and layout — is owned by Saigone or used with permission.

You may not:

Reproduce

Distribute

Modify

Republish

Any content without written consent.
Saigone curates products from independent designers and brands.

We are not responsible for:

Third-party business practices

Designer policies outside of products sold through our platform

However, we ensure all items sold through Saigone meet our internal curation standards.
To the extent permitted by law:

Saigone is not liable for:

Indirect or consequential loss

Loss of profit

Business interruption

Nothing in these Terms excludes rights under Australian Consumer Law.
Your use of this website is also governed by our Privacy Policy.

We collect and handle personal information in accordance with Australian privacy laws.
We may update these Terms from time to time.

Changes will be effective upon publication on this website.

Continued use of the site constitutes acceptance of revised Terms.
These Terms are governed by the laws of Australia.

Any disputes will be handled within Australian jurisdiction.

Last updated: 2026.03.01