Returns & Refund Policy

At Saigone, we curate limited collections and small-batch releases from independent designers across Vietnam and Southeast Asia.

We encourage careful consideration before purchase.

This policy outlines your rights under Australian Consumer Law and our approach to change-of-mind returns.
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

Is faulty

Is significantly different from its description

Is not of acceptable quality

Does not perform as reasonably expected

These rights cannot be excluded.

If your item meets the above conditions, please contact us and we will resolve the matter promptly.
We accept change-of-mind returns subject to the following conditions:

Items must be returned within 14 days of delivery

Items must be unworn, unwashed, and undamaged

Original tags and packaging must remain intact

Proof of purchase must be provided

Return shipping costs are the responsibility of the customer unless the item is faulty.

Once the returned item is received and inspected, we will issue:

A refund to the original payment method

or

A store credit (if selected)

Shipping costs are non-refundable.
Certain items may be marked as:

Final Sale

Limited Release

Clearance

These items are not eligible for change-of-mind returns unless required under Australian Consumer Law.

This will be clearly stated on the product page prior to purchase.
Due to limited stock availability, exchanges cannot be guaranteed.

If you require a different size:

We recommend placing a new order and returning the original item, subject to this policy.
To request a return, please contact us at:

Email:

Include:

Order number

Item(s) to be returned

Reason for return

We will provide return instructions.

Items returned without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the product is faulty.

We recommend using a trackable shipping method, as Saigone is not responsible for items lost in return transit.
Once your return has been received and inspected, refunds will be processed within 5–10 business days.

Refunds are issued to the original payment method.

Processing times may vary depending on your payment provider.
If your item arrives damaged or defective:

Please contact us within 48 hours of delivery and provide:

Order number

Description of the issue

Clear photographs

We will assess the issue and arrange a replacement, repair, or refund in accordance with Australian Consumer Law.
If you receive an incorrect item, please contact us immediately.

We will arrange return shipping and provide a replacement at no additional cost.

Last updated: 2026.03.01